Cancellation, Rescheduling & Refund Policy

You can reschedule or cancel free of charge up to 24 hours before your appointment. Late cancellations and missed appointments are not refunded.

This policy applies to all paid consultations, online and in person.

How booking works

You pay for your consultation at checkout. You then choose a date and time in your client account, based on Judith's availability. Your appointment is confirmed by email.

Rescheduling

To reschedule, email [email protected] at least 24 hours before your appointment. Judith will move your session, and you will get an email with the new time. Rescheduling with 24 hours' notice is free.

Cancellations and refunds

• 24 hours or more before your appointment: full refund, or a free reschedule if you prefer.
• Less than 24 hours before: no refund. Judith may allow one reschedule at her discretion.
• You don't attend (no-show): no refund.
• You bought a session but haven't scheduled it yet: full refund if requested within 30 days of purchase.

Unscheduled sessions must be booked within 6 months of purchase.

Late arrival

If you arrive late, your session will still end at its scheduled time, and the full fee applies. After 10 minutes without contact, the session counts as a no-show.

If Judith needs to cancel

If Judith has to cancel or reschedule, you can choose a new time or a full refund.

Technical problems with online sessions

If the video connection fails on our side, we will reschedule at no cost. If it fails on your side, we will try to reconnect, but lost time cannot be added to the end of the session.

Emergencies

We understand that illness and emergencies happen. Exceptions to this policy are at Judith's discretion.

How refunds are paid

Refunds go back to your original payment method. Depending on your bank, they usually appear within 5–10 business days.

Questions

Email [email protected].